This policy explains what we collect from customers who search, enquire, and book. If you list a business, see the Business Privacy Policy for listing, licence, lead, and billing data.
01Who We Are
OneBiz Pty Ltd ('OneBiz', 'we', 'us', 'our') operates the OneBiz platform, a marketplace connecting consumers with independent service providers in Greater Sydney, Australia. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
02Information We Collect
We collect personal information you provide directly, including: • Account information: full name, email address, phone number, and password. • Profile information: suburb, preferred languages, service categories, and budget preferences. • Communication data: enquiries, messages, and booking requests sent through the platform. • Reviews and ratings you submit. • Device information: device type, operating system, and app version for technical support. • Push notification tokens, collected only if you grant permission.
03How We Use Your Information
We use your personal information to: • Create and manage your account. • Match you with relevant service providers based on your location, language, and preferences. • Facilitate enquiries, bookings, and communications between consumers and providers. • Send transactional notifications (e.g., booking confirmations, account alerts). • Send promotional communications, only if you have opted in. • Detect and prevent fraud, abuse, and violations of our Terms of Service. • Improve and personalise the platform experience. • Comply with legal obligations.
04How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances: • With service providers: when you send an enquiry, your name and contact details are shared with the relevant provider. • With service partners: trusted third parties who assist us in operating the platform (e.g., cloud hosting, analytics), subject to confidentiality agreements. • Legal requirements: if required by law, court order, or government authority. • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
05Location and Preferences
We collect your preferred suburb and language settings to show you relevant local businesses. We do not collect real-time GPS location data. Your preferences are stored securely and used only to improve the relevance of search results and recommendations.
06Push Notifications
Push notification tokens are collected and stored only if you explicitly grant notification permissions on your device. You may withdraw this permission at any time through your device settings. Withdrawing permission will not affect your ability to use the platform.
07Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete or anonymise your data within 30 days, except where retention is required by law (e.g., tax records, legal disputes). Anonymised and aggregated data may be retained indefinitely for analytical purposes.
08Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS), hashed password storage, access controls, and regular security reviews. Business licence supporting documents are encrypted at rest and visible only to authorised OneBiz admins — they are never shown on public listings. However, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials confidential.
09Cookies and Tracking
The OneBiz mobile application does not use browser cookies. Our website uses only essential cookies required for sign-in and security. We may use analytics tools to collect anonymised usage data (e.g., page views, feature interactions) to improve the platform. This data cannot be used to identify you personally. You may opt out of analytics tracking in your account settings.
10Your Rights
Under the Australian Privacy Act, you have the right to: • Access the personal information we hold about you. • Request correction of inaccurate or outdated information. • Request deletion of your personal information, subject to legal retention obligations. • Opt out of direct marketing communications at any time. • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs. To exercise any of these rights, contact us at privacy@onebiz.com.au.
11Children's Privacy
The OneBiz platform is not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.
12Third-Party Links
The platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.
13Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via in-app notification or email at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.
14Contact & Complaints
If you have any questions, concerns, or complaints, please contact our Privacy Officer: Email: privacy@onebiz.com.au Support: support@onebiz.com.au Address: Sydney, New South Wales, Australia If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.