These terms apply to business owners and authorised representatives who list on OneBiz. They cover your listing, leads, bookings, reviews, plans, and this account — not the customer app. Customers are covered by the separate Terms of Service.
01Acceptance
By creating a business account, claiming a listing, or using the business dashboard or business app, you agree to these Business Terms and all applicable Australian laws. If you do not agree, do not list or operate a listing on OneBiz. You confirm you are at least 18 and authorised to bind the business you represent.
02The listing service
OneBiz is a marketplace that lets you publish a public listing so customers in Greater Sydney can find you, send enquiries, request bookings, and leave reviews. OneBiz is an intermediary. We do not employ you, endorse your work, or act as your agent. We do not provide legal, migration, financial, tax, medical, or other professional advice, and we do not guarantee leads, bookings, or ranking.
03Your listing
You are solely responsible for the accuracy of your trading name, ABN, suburb, categories, languages, bio, photos, fees, hours, website, listing phone, and service descriptions. Do not copy another business's content or misrepresent who you are. Unpublished or incomplete listings are not shown in customer search until they meet OneBiz listing rules and, where required, approval.
04Licences and credentials
You must hold every licence, registration, and insurance Australian law requires for the services you advertise. Credential numbers and supporting documents are used only to verify those claims. Documents are not shown on your public listing. Providing false, expired, or another person's credentials is grounds for delisting and account termination.
05Leads, messages, and bookings
When a customer contacts you, we share the details they submitted so you can respond. Use that information only to fulfil that enquiry or booking. Do not sell, scrape, or use customer contact details for unrelated marketing. Reply in good faith. Response speed is part of your trust score. Quotes, cancellations, and appointment changes must match what you tell the customer on the platform.
06Reviews and public content
Customers may review you after a genuine interaction. You may reply once per review; replies are moderated before they go live. You must not post fake reviews, offer incentives for ratings, or pressure customers to change a review. Posts, photos, deals, and other listing content must be lawful, accurate, and yours to publish. OneBiz may remove content that breaches these standards without notice.
07Plans, billing, and boosting
Paid plans, boosts, and featured placement are optional. They do not replace a live, complete, truthful listing and do not guarantee a particular search rank beyond the paid placement described at purchase. Fees are charged through our payment processor. Failed payments, overdue invoices, and plan limits are shown in Plan & billing. Boosting is paid local placement, not a verification badge.
08Reports and enforcement
Customers and OneBiz may report a listing, review, or account. We may hide content while we review. We may request changes, suspend, delist, or terminate access where we reasonably believe these terms, listing rules, or the law have been breached. Listing approval, licence decisions, report outcomes, and account warnings are sent to this account even if you pause optional alerts.
09Licence to display your content
You grant OneBiz a non-exclusive, worldwide licence to host, display, and promote your listing content (including photos, deals, and public credentials) on the OneBiz website, apps, and search results for as long as the listing is on the platform. You keep ownership of your content. You must have the rights to grant this licence.
10Prohibited conduct
You must not: (a) use the service unlawfully; (b) attempt unauthorised access; (c) scrape or harvest customer or listing data; (d) impersonate another business; (e) manipulate reviews, leads, or analytics; (f) interfere with the platform; or (g) use customer personal information except to fulfil the enquiry or booking they sent you.
11Liability
To the maximum extent permitted by Australian Consumer Law, OneBiz is not liable for indirect, incidental, special, or consequential loss arising from your listing, disputes with customers, or inability to use the service. Disputes about the work you deliver sit between you and the customer. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.
12Suspension and termination
You may stop using the listing and ask us to close this account by contacting support@onebiz.com.au. OneBiz may suspend or terminate access, with or without notice, for breach of these terms, harm to customers or the platform, unpaid fees, or as required by law. Public listing content is removed when the listing is delisted; some records are kept where the law requires (for example tax or dispute records).
13Changes
We may update these Business Terms. Material changes will be notified in-app or by email at least 14 days before they take effect. Continued use of the listing service after that date is acceptance of the revised terms. If you do not agree, stop using the listing and contact us to close the account.
14Governing law
These terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.
15Contact
OneBiz Pty Ltd Email: legal@onebiz.com.au Listing & billing: support@onebiz.com.au Address: Sydney, New South Wales, Australia