This policy explains what we collect from listing owners, how we use it to run your listing, and what is public versus private. It is not the customer Privacy Policy. That policy covers people who search, enquire, and book.
01Who we are
OneBiz Pty Ltd ('OneBiz', 'we', 'us') operates the OneBiz marketplace in Greater Sydney, Australia. We handle listing-owner information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
02Account and listing information
We collect what you provide to run the listing: • Owner login: name, email, phone, and password. • Listing: trading name, ABN, suburb, categories, languages, bio, tagline, photos, fees, hours, website, and listing phone. • Team names and roles you add to the listing. • Posts, deals, and other content you publish. Public listing fields are shown to customers. Owner login details are not.
03Licences and supporting documents
This file is used only to verify your professional licence or registration with OneBiz. It is encrypted at rest, visible only to authorised OneBiz admins, and never shown on your public profile. We keep supporting documents while your credential is under review (up to 90 days), then for up to 30 days after a verify/reject decision, then securely delete them. Maximum retention is 365 days.
04Leads, bookings, and customer details you receive
When a customer messages or books you, we store that thread and appointment on your account so you can reply. That may include their name, contact details, suburb, service requested, and messages. We share those details with you for that job only. You must not sell or reuse them for unrelated marketing. We also keep your replies, quotes, and booking status to operate Inbox, Bookings, and trust scoring.
05Reviews and reports
We store reviews about your listing, your replies, and moderation outcomes. If someone reports the listing, a review, or the account, we keep the report, our decision, and related notices so we can enforce listing rules.
06Analytics
We record listing views, search appearances from customer searches, clicks through to your profile, lead and booking counts, response rate, and similar listing performance. We do not use customer GPS to build these figures. Owner preview of your own listing is not counted as a customer view.
07Billing
If you buy a plan, boost, or other paid placement, we keep plan, status, and period dates on your account. Card payments are processed by our payment provider; we do not store full card numbers. Failed payments and overdue status are shown in Plan & billing and may trigger account notices.
08Devices and notifications
If you allow notifications, we store a push token for this device so we can send listing alerts (leads, bookings, reviews, reports, listing and licence decisions). You can pause optional alerts in Notification Settings. Listing approval, licence decisions, report outcomes, and account warnings are still sent. You can revoke OS permission at any time.
09How we use this information
We use listing-owner information to: create and secure this account; publish and rank your listing; verify ABN and licences; route enquiries and bookings to you; calculate trust score and completeness; send the alerts you have allowed; process plans and boosts; detect fraud and policy abuse; and meet legal obligations.
10How we share it
We do not sell your information. We share it only as needed to run the listing: • Public listing fields and approved reviews — shown to customers. • Credential documents — authorised OneBiz admins only, never on the public profile. • Payment processor — to charge plans and boosts. • Hosting, email, and similar operators bound by confidentiality. • Law, court order, or regulator when required. • A buyer of OneBiz, if the business is sold, under the same privacy commitments.
11Retention
We keep account and listing records while the listing is active. If you close the account, we delete or anonymise personal information within 30 days except where we must retain it (tax, disputes, fraud, or licence-verification records still inside their retention window). Analytics may be kept in aggregated form. Credential documents follow the retention periods above.
12Security
We use TLS in transit, hashed passwords, access controls, and encrypted storage for credential documents. No internet transmission is completely secure. You are responsible for keeping this login confidential and for who you add to the listing.
13Your rights
Under the Australian Privacy Act you may access, correct, or request deletion of personal information we hold about you, opt out of direct marketing, and complain to the OAIC. To exercise these rights, email privacy@onebiz.com.au. Some listing fields stay public until you change or delist them. Legal retention can delay deletion.
14Changes
We may update this Business Privacy Policy. Material changes will be notified in-app or by email at least 14 days before they take effect. The date at the top of this page is the latest revision.
15Contact & complaints
Privacy Officer Email: privacy@onebiz.com.au Listing & billing: support@onebiz.com.au Address: Sydney, New South Wales, Australia If you are not satisfied, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.